Refund policy

eikoro — last updated 23 October 2026

We want you to be happy with eikoro Pro. It is a one-time purchase of US$4.99 (list US$6.99), and it comes with a simple money-back promise.

14-day money-back promise

If eikoro Pro does not do what you expected, email us within 14 days of purchase and we will arrange a refund. You do not need to explain why. This is a voluntary promise that goes beyond many digital-goods policies.

Refunds are issued through Creem, our merchant of record, to the original payment method. We do not add a refund fee of our own; Creem keeps the original payment-processing fee it was charged. Your bank or card issuer may take 5–10 business days to show the credit. When a purchase is refunded, the license key is disabled automatically.

How to request a refund

1. Email support@eikoro.com with the subject "Refund".
2. Include the email address used at checkout and, if you have it, the license key (it is in your Creem receipt).
3. We will confirm and process the refund in Creem, usually within 1–2 business days.

If you cannot find your receipt, email us anyway with the checkout email address — Creem can locate the order.

What happens to your license

After a refund, the license key is disabled and Pro stops working on that browser. Refunds do not affect your ability to use the free editor.

EU/UK and other statutory rights

If you are a consumer in the EU or UK, you normally have a right to withdraw from a digital purchase within 14 days. Because a license key is delivered immediately, checkout asks you to agree to immediate delivery and acknowledge that you lose that statutory withdrawal right once the key is delivered. Our 14-day money-back promise above is offered voluntarily and is at least as generous, so you can still request a refund within 14 days.

Nothing in this policy limits rights you have under mandatory consumer law in your country.

Chargebacks

Please contact us before asking your bank or card issuer for a chargeback. A chargeback takes longer, and a refund is usually faster. Fraudulent chargebacks may result in the license being disabled and the order being reported.

What is not covered

• Requests made more than 14 days after purchase (we may still help with genuine technical problems — just ask).
• Fraud, abuse, sharing a license key, or use that violates our Terms of Service.
• Claims that a specific government or authority will accept a photo. We cannot guarantee acceptance by any passport office, embassy or visa centre — please check their current requirements.

Contact

support@eikoro.com

Creem is the merchant of record and handles the payment side of refunds; you can also contact Creem support using the details on your receipt.